RECENT PRODUCT DESTRUCTION PROJECT- Defective

de ∙ fec ∙ tive (adj) Imperfect or faulty. When merchandise, goods or medical devices are described as defective, it means that the form, structure or function is compromised—compromised to the point where—if left in usable form, it can be harmful and is paramount risk to the manufacturer and customer. 

Picking the right provider in the destruction and disposal of manufacturing defects should be a priority. You want to work with a company who is reputable and has experience. While some companies look at renting a shredder, check pricing. Find out what services are included in the quote. We offer all-inclusive pricing by the pallet where you get video evidence and certificate of destruction.

Fashion Accessories

Consumers like to identify with brands. When it comes to fashion, shoes and accessories are a favorite addition to any wardrobe. This loyalty extends to quality gifts and merchandise, not only complimenting but enhancing the brand.

The Product Manager contacted Shred Connect to say that their Returns department began to see a trend when a significant number of slightly-worn shoes were returned with a portion of the upper shoe (vamp) detached from the sole. After some research, a defect was found in the manufacturing process. In particular, the glue between the upper and lower part of the shoe was defective.

Shred Connect was instrumental in helping this client destroy all shoes related to the defective glue issue. The customer needed to witness the entire destruction process. Shoes were collected from multiple locations and transported to our facility. An appointment was scheduled as the customer requested to physically witness and certify the entire destruction process.

If your company is dealing with large numbers of merchandise returns, then you need to consider your next steps carefully. Defective shoes and defective clothing can have a harmful effect on your brand reputation and bottom line. This is true, even if your brand doesn’t specialize in clothing, but just sold some for a promotion. This was the case with a client of Shred Connect. Thankfully, they have peace of mind that their reputation will remain intact thanks in large part to our team effectively destroying and disposing of their defective merchandise returns.

The first step you’ll likely take is a thorough inspection of the defective shoes and defective clothing to determine what caused the defect. After that is determined, you should determine if you have options available to you that don’t require destroying the products. If you can’t refurbish or repair your merchandise returns, then you need to speak with a qualified product destruction service.

Harm can come to your brand if you improperly dispose of your defective merchandise and unsavory characters like gray market resellers. It doesn’t matter if customers purchased your defective shoes and defective clothing from your company or an unauthorized reseller. If your logo is on it, they will associate it, and its negative impact on you.

The only way to avoid this is through proper product destruction. At ShredConnect, we maintain a strict chain of command when handling merchandise to ensure 100% of your merchandise returns are destroyed and disposed of properly. To give you further peace of mind, you can schedule an appointment to physically witness the destruction of your defective merchandise.

Adult Clothing

A trendy clothing designer specializes in manufacturing quality, nostalgic clothing. This manufacturer sells its apparel internationally with distribution largely at travel destinations. Since reputation and quality were critical elements to the client relationship, the inspection process is performed and guaranteed by a third-party.

The Quality Control Manager contacted Shred Connect looking for a destruction company that could securely destruct high-value clothing. Last year’s seasonal collection was found to have shade variations, inaccurate sizing, and untrimmed edges. Our client was contractually-bound to destroy any merchandise plus unused fabric related to quality issues.

Shred Connect provided fast track service with strict chain-of-custody controls to collect, transport, and eventually destroy the defective material. The customer wanted to witness the destruction but could not physically travel to our facility. Instead, the destruction process was certified through secure connection to virtually witness the destruction process via live stream.

Shipping goods across borders can add layers of complexity to your supply chain and quality control operations. These chains can become further stressed when products are found to have quality control issues during fabric inspections. If your fabric inspection process determines a defect, then it’s crucial that you properly destroy and dispose of the merchandise. Shred Connect has all of the tools necessary to dispose of high-value merchandise, including a textile shredder.

We understand how important reputation is to businesses in the clothing industry. Reputation is so important that you are probably contractually bound to destroy products that can’t pass a fabric inspection. Whether you’re in our backyard or many oceans away, Shred Connect can provide fast-tracked service that is secure and follows a chain of command. That way, you can rest assured that your defective merchandise is securely handled from the warehouse to the textile shredder and disposal site.

Our process is completely authenticated, meaning you can verify that the destruction process is proceeding as necessary in-person or virtually. Instead of putting your IP at risk, trust Shred Connect to have your back. All of our shredding services are offered with complete confidentiality without you hardly having to lift a finger.

Medical Supplies​

An international medical device manufacturer specializes in respiratory therapies. The devices are thoroughly inspected to make sure there are no defects in the assembly process. Medical device manufactures are regulated by the FDA.

The Compliance manager called to say that an issue was found with one of the parts which comprised the device. Unfortunately, the medical device was packaged and located at multiple distribution centers. Since the FDA considers the entire unit to be defective, the manufacturer was challenged to stop the distribution and have them returned to a central location.

Prior to the destruction process, Shred Connect helped this manufacturer with collection, transport and reconcile device serial numbers. The Certificate of Destruction must reflect line-item details for meeting FDA guidelines. The customer was also provided with video evidence showing destruction of defective components.

When it comes to medical device destruction, the stakes are raised to a higher level. Shred Connect wants all customers to understand the importance of properly shredding medical equipment and devices.

We also offer electronic medical device destruction that store patient data. It’s crucial that patient data is properly destroyed in a way that ensures doctor-patient confidentiality and stays in line with local, state, and national laws. When electronic medical devices like printers, fax machines, computers, and hard drives aren’t properly shredded, they run the risk of falling into the wrong hands putting patient records at risk.

We also offer medical device destruction for items like catheters, tubing, masks and surgical kits, to name a few. The FDA has a strict definition for what qualifies as a medical device. They also have strict guidelines for what constitutes proper medical device destruction. Products that are outdated, recalled, or defective fall under similar guidelines. These devices will follow a strict chain of command until they’re sent to our heavy-duty medical device shredding machinery to finish them off.

When working with Shred Connect, you can be sure that you face zero risk of your products being stolen or reused, possibly causing harm to unknowing patients or medical professionals. We are the medical device shredding experts and follow all guidelines to make sure products are destroyed and disposed of properly.

We will ensure two things:

  • Your medical devices will be destroyed so that they are completely unusable and unrecognizable.
  • Your medical devices are properly disposed of and recycled in the most eco-efficient manner.

Toy Recall

The Consumer Protection Safety Commission (CPSC) governs the safety of infant toys. Toys classified as defective are recalled and must be destroyed. Toys with multiple parts can be susceptible to choking hazards. That’s exactly what happened when we were contacted by a national baby toy distributor where one of their handheld toys was found to have a potential choking hazard.

The Product Manager called to ask if Shred Connect handled recalls. He explained that the manufacturing process had been modified to avoid any choking hazard. It turned out the manufacturer was concerned with a backlog and rushed the toy to market. Since safety was of utmost concern, the compliance and legal teams were involved and kept informed at each part of the collection, transport, and destruction process.

With the product already on the market, Shred Connect would do the job incrementally, handling the collection from multiple distribution centers and providing video of unboxed products. Product returns were eventually collected and destroyed. The legal team also needed to Certificate of Destruction that satisfied FDA recordkeeping. The client was provided with video evidence of the destruction process.

Toy destruction is often a complicated process that requires approval and oversight from many different individuals and organizations. If you’re dealing with a toy recall, it’s paramount that none of your toys make it back into circulation, endangering more children. Unfortunately, it’s not uncommon for recalled toys to make their way onto the gray market, where they’re sold underneath the manufacturer’s noses. For this reason, the FDA has strict guidelines for toy destruction and keeps detailed records.

Shred Connect is well versed in the ways of toy destruction and knows how to jump into the complicated process and hold your hand from beginning to end. We’ll take control of the situation and ensure that all products follow our strict chain of command system. We’ll provide video verification of all defective product unboxing and in-person or virtual verification of the toy destruction process.

A product recall is a PR nightmare that doesn’t need to be made worse. If you’re a toy manufacturer who’s kept up at night by possible litigation against your brand, then hire Shred Connect to put your mind at ease. Recalls can happen to companies of any size. Luckily we have the infrastructure to handle destructions of large product quantities.

We dispose of products responsibly and ethically so that you can rest assured that your toy recall can be made a thing of the past, keeping your company’s name in good standing.

Toy recalls aren’t the only reasons we have to destroy toys. Sometimes, manufacturers produce more of a specific toy than they can sell, ship, or inventory. If that’s the case, call us to discuss the toy destruction process. Whatever the situation, you’ll never walk alone when working with the team at Shred Connect.

Certified Product Destruction – What We’ve Shred

Areas of specialty are listed as follows:

  • Clothing
  • Trim (snaps, garment labels)
  • Gloves
  • Belts
  • Scarves
  • Socks
  • Textile Scraps
  • Ties
  • Uniforms
  • Bingo Cards
  • Casino Chips (value/non-value)
  • Entertainment Vouchers
  • Lottery Drawing Balls
  • Monetary Gift Cards
  • Playing Cards
  • Cell Phone Accessories
  • CD-ROM/DVDs
  • Mobile Phone Chargers
  • Hard Drives
  • Headphones
  • Media Tapes
  • Pagers
  • Reel-to-Reel
  • USB Drives
  • Airway and Respiratory
  • Implantable Cardiac
  • Lymphatic System Support
  • Vascular Access
  • EKG Leads
  • IV Catheters
  • Intubation Kits
  • Oxygen Masks
  • PPE
  • Saline
  • Surgical Kits
  • Tourniquets
  • Triage Kits
  • Tubing
  • Food Freezer Bags
  • Ingredient Labels
  • Lotion Dispensers
  • Wine Labels
  • First Aid Kits
  • Flying Disks
  • Flashlights
  • Keychains
  • Posters
  • Sunglasses
  • Tote Bags
  • Umbrellas
  • Visors
  • Wristbands
  • Badges
  • Backpacks
  • Batons
  • Boots
  • Shields
  • Helmets
  • Jackets
  • Survival Kits
  • Vests
  • Dog Supplies
  • Infant Rattles
  • N95 Masks
  • Toys
  • Utensils
  • Clothing
  • Trim (snaps, garment labels)
  • Gloves
  • Belts
  • Scarves
  • Socks
  • Textile Scraps
  • Ties
  • Uniforms
  • Cell Phone Accessories
  • CD-ROM/DVDs
  • Mobile Phone Chargers
  • Hard Drives
  • Headphones
  • Media Tapes
  • Pagers
  • Reel-to-Reel
  • USB Drives
  • EKG Leads
  • IV Catheters
  • Intubation Kits
  • Oxygen Masks
  • PPE
  • Saline
  • Surgical Kits
  • Tourniquets
  • Triage Kits
  • Tubing
  • First Aid Kits
  • Flying Disks
  • Flashlights
  • Keychains
  • Posters
  • Sunglasses
  • Tote Bags
  • Umbrellas
  • Visors
  • Wristbands
  • Bingo Cards
  • Casino Chips (value/non-value)
  • Entertainment Vouchers
  • Lottery Drawing Balls
  • Monetary Gift Cards
  • Playing Cards
  • Airway and Respiratory
  • Implantable Cardiac
  • Lymphatic System Support
  • Vascular Access
  • Badges
  • Backpacks
  • Batons
  • Boots
  • Shields
  • Helmets
  • Jackets
  • Survival Kits
  • Vests
  • Dog Supplies
  • Infant Rattles
  • N95 Masks
  • Toys
  • Utensils

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