· It’s about the customer. The customer and their experience is the single most important part of this business.
· A smile is easy and takes a lot less energy than not smiling.
· When shredding for the elderly, remain patient and go that extra mile.
· Be considerate of the customer’s time. Always keep them informed if running late.
· On the road, use your mirrors.
· Don’t take the rig up to the top of a high hill where there is no room to turn around!